Appointment Policy

APPOINTMENT POLICY 2023

It is with much regret that we have found the need to update our appointment policy due to an increasing number of clients who don’t show for their appointment or cancel at very short notice.

  • Clients who cancel within 24 hours of the appointment start time or fail to show, we reserve the right to charge 50% of the appointment cost.
  • Clients who don’t show for their appointment will be asked to place a 50% non-refundable deposit for their next appointment
  • Clients who cancel on the same day as their appointment will be asked to place a 50% non-refundable deposit for their next appointment
  • New clients will be asked to pay a 50% for their first appointment
  • Deposits are not refundable/transferrable for clients who don’t show for their appointment
  • Deposits are refundable/transferrable for cancellations made prior to the day of the appointment.
  • Online bookings will continue to have a 50% deposit when booking
  • We will text confirmation of appointments 72 hours prior. Please could we ask each client to text back a “Y” to confirm their appointment

We don’t imagine this will affect the vast majority of our clients and both our staff and management appreciate your understanding and custom.

Paul, Suzie, Gordon and Jo

© Boyd Hair & Beauty 2024
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